Frequently Asked Questions

We currently accept Cash on Delivery (COD) for all orders. Online payment via Paymob and Fawry is coming soon.

Delivery typically takes 2-5 business days depending on your governorate. Shipping fees vary by location and are calculated at checkout.

Yes, items can be returned or exchanged within 14 days of delivery if unused and in original packaging. Please contact us to arrange a return.

Yes, we offer prescription frames ready to be fitted with your lens prescription. Visit our store or contact us for custom lens fitting.

Use our Track Order page with your order number and the email you used at checkout, or check your order history from My Account if you created one.

Yes, our in-store opticians can help you find the right daily, monthly, or colored contact lenses for your needs.